Shipping Protection

Shipping Protection is an optional add-on you can switch on in your cart for 10% of your order value. If your package is lost, stolen or damaged on its way to you, we re-ship a replacement set free of charge or refund your order in full — no carrier claim forms, no waiting on the courier.

What's covered

  • Lost in transit — your order has not arrived within 15 business days after the estimated delivery date on your shipping confirmation, or tracking shows no movement for 10 business days after the package enters the destination country.
  • Marked delivered but not received — the carrier scanned it as delivered, but it is not there (porch theft, wrong door). Report it between 2 and 30 days after the delivery scan.
  • Damaged on arrival — the covers or packaging arrive damaged. Report within 30 days of delivery with photos of the box and the item.

What's not covered

  • An address entered incorrectly at checkout, or a package returned to us as undeliverable (we refund the item value; shipping and protection fees are not refunded).
  • Customs holds, duties or delays.
  • Fit, colour or quality concerns — those are handled under our Warranty and Refund & Returns pages.
  • Orders placed without Shipping Protection. Those follow the carrier's standard claim process, which can take several weeks and may not cover the full value.

How to claim

Email support@wayfarerauto.com with your order number and a short description (photos for damage, and a police report may be requested for stolen packages). We reply within 1 business day and, once approved, start your replacement or refund within 48 hours. Replacement sets ship at no cost to you. If a replacement is no longer available, we refund in full.

Good to know

  • Shipping Protection is provided directly by Wayfarer Auto. It is not an insurance policy and no third party is involved.
  • It is optional. Your order ships the same way with or without it; protection only changes what happens if something goes wrong on the way.
  • The fee is refunded in full if you cancel before your order ships, and is non-refundable once the order is in transit.
  • Each claim is settled once per order (replacement or refund).