Refund policy
Every Wayfarer Auto product is custom-fit to the year, make and model you select.
Order cancellations
You can cancel your order for a full refund within 24 hours of placing it. Email support@wayfarerauto.com with your order number.
Every order is made to order for your vehicle, so after 24 hours production has started and the order can no longer be cancelled. Once it arrives you are still covered by our 30-day returns and Fit Guarantee below.
If we cannot ship your order within the delivery time shown at checkout, we will tell you and you may cancel for a full refund.
30-Day Free Returns · Fit Guaranteed
If you're not completely satisfied, or your order doesn't fit your vehicle as expected, contact us within 30 days of delivery and we'll take care of the rest. Every return started within 30 days of delivery includes a free prepaid return shipping label (contiguous US), with no restocking fee, as long as it meets the simple conditions below.
Return conditions
- Fit returns: You may install the product to check the fit; it must come back clean, undamaged and with all original pieces (straps, hooks, buckles). Please include photos of the product fitted in your vehicle when you contact us — it helps us fix the pattern.
- Returns for any other reason: the item must be unused and in its original condition, with all original pieces.
- Use the original box or a correctly sized box so the contents aren't damaged in transit.
How to start a return
Email support@wayfarerauto.com with your order number (and, for fit returns, photos of the product fitted in your vehicle). We'll reply with your prepaid return label and instructions. Approved refunds are issued to your original payment method, typically within 5–10 business days after we receive the return. Exchanges are free: tell us what you need and we'll arrange the replacement once the original is on its way back.
Alaska, Hawaii and U.S. territories
Returns are accepted within 30 days of delivery; return shipping for these addresses is paid by the customer.
Warranty
Manufacturing defects are covered by our Limited Warranty — 10 years on seat covers, 3 years on car covers and floor mats — see our Warranty page.
Wayfarer Auto is a trading name of DHECOM LTD, 7 Coronation Road, Dephna House, Launchese #105, London, NW10 7PQ, United Kingdom.